Cancellation Policies

Individual and Relationship Therapy

If you are unable to keep an appointment, you must notify NSTA at least 24 hours in advance. All sessions cancelled with less than 24 hours’ notice—or if you do not show up for your appointment—will be charged the full 50-minute session self-pay rate of $160, as this fee is not covered by insurance.

Intensives

A minimum of four weeks’ notice is required if you need to reschedule or cancel your booked intensive. Less than four weeks’ notice, you will be charged the full fee for the intensive therapy session.

Any credit card processing fees that NSTA incurs in processing payments are passed along to clients who give insufficient notice of cancellation.

Groups/Workshops

Cancellations for Groups or Workshops is the forfeit of the full fee for the group session(s) or workshop.

Please note: In case of inclement weather, please call NSTA to find out if your session is cancelled for that day. Closures and cancellations will also be posted on NSTA's Facebook page.

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