Cancellation Policies

Individual and Relationship Therapy

If you are unable to keep an appointment, you must notify your therapist at NSTA at least 24 hours in advance. All sessions cancelled with less than 24 hours’ notice—or if you do not show up for your appointment—will be charged the full 50-minute session rate of $160, as this fee is not covered by insurance.

Intensives

We require a minimum of four weeks’ notice if you need to reschedule or cancel your booked intensive. Less than four weeks’ notice, you will be charged the full fee for the intensive therapy session.

Any credit card processing fees that NSTA incurs in processing payments are passed along to clients who give insufficient notice of cancellation.

Groups/Workshops

Cancellations for Groups or Workshops is the forfeit of the full fee for the group session(s) or workshop.

Please note: In case of inclement weather, please call your clinician to find out if your session is cancelled that day.

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